Refund Policy

Effective Date: January 1, 2025

At SpeakCraft Academy, we are committed to providing high-quality educational services. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed. Please read this policy carefully before enrolling in our courses or consultations.

1. Company Information

Company Name: SpeakCraft Academy
Registration Number: 20470619
Registered Address: Flat 29 Dave Run South Teagan, Birmingham, B37 7RA, United Kingdom
Contact Email: [email protected]
Phone: +448060861844

2. Right of Withdrawal (Cooling-Off Period)

2.1 Consumer Rights

In accordance with UK Consumer Contracts Regulations 2013, you have the right to cancel your enrollment within 14 days of purchase without giving any reason. This applies to:

• Course registrations
• Consultation bookings
• Any other services purchased online or at a distance

2.2 Cooling-Off Period

The 14-day cancellation period begins on:

• The day after you receive confirmation of your enrollment for courses
• The day you enter into the contract for services

2.3 Exception to Right of Withdrawal

If you expressly request that services begin within the 14-day cancellation period and services have commenced, you may lose your right to cancel. By requesting early commencement, you acknowledge that:

• You are waiving your right to cancel if services are fully performed
• You may be charged for services already provided if you cancel after services have begun

3. Refund Eligibility and Timeframes

3.1 Full Refund (100%)

You are eligible for a full refund if:

• You cancel within the 14-day cooling-off period and no services have been provided
• We cancel a course or consultation due to insufficient enrollment or other reasons
• We fail to deliver services as described
• Technical issues on our part prevent you from accessing online services

3.2 Partial Refund (50-75%)

You may be eligible for a partial refund if:

• You cancel more than 14 days before the course start date: 75% refund
• You cancel 7-14 days before the course start date: 50% refund
• You have attended less than 25% of scheduled sessions and provide valid documentation of extenuating circumstances

3.3 No Refund

No refunds will be provided if:

• You cancel less than 7 days before the course start date
• You have attended more than 25% of scheduled sessions
• You are removed from a course due to violation of our Terms and Conditions
• You fail to attend sessions without prior notice or valid reason
• You request a refund after the course has been completed

4. Specific Refund Policies by Service Type

4.1 Multi-Week Courses (6-12 weeks)

• Full refund: Cancellation before course start date (within 14-day cooling-off period)
• 75% refund: Cancellation more than 14 days before start date
• 50% refund: Cancellation 7-14 days before start date
• No refund: After course commencement or less than 7 days before start date

4.2 Personal One-on-One Consultations

• Full refund: Cancellation at least 48 hours before scheduled session
• 50% refund: Cancellation 24-48 hours before scheduled session
• No refund: Cancellation less than 24 hours before session or no-show
• Rescheduling: May reschedule once without penalty with at least 48 hours notice

4.3 Small Group Sessions

• Full refund: Cancellation at least 7 days before first session
• 50% refund: Cancellation 3-7 days before first session
• No refund: Cancellation less than 3 days before first session or after sessions begin

4.4 Online Consultation Packages

• Pro-rated refund available for unused sessions if cancelled after using less than 50% of package
• No refund if more than 50% of package sessions have been used
• Package sessions must be used within validity period stated at purchase

5. Extenuating Circumstances

5.1 Definition

Extenuating circumstances are exceptional, unforeseeable situations beyond your control that prevent you from attending or completing a course. These may include:

• Serious illness or injury (documented by medical certificate)
• Death of immediate family member
• Military deployment
• Emergency relocation due to employment
• Natural disasters or emergencies preventing attendance

5.2 Documentation Required

To request a refund based on extenuating circumstances, you must provide:

• Written explanation of the circumstances
• Supporting documentation (medical certificate, death certificate, military orders, etc.)
• Request submitted within 14 days of the event

5.3 Evaluation

Each request based on extenuating circumstances will be evaluated individually. We reserve the right to request additional documentation and to determine whether circumstances qualify for a refund exception.

6. Refund Process and Timeline

6.1 How to Request a Refund

To request a refund, you must:

1. Submit a written request to [email protected]
2. Include your full name, enrollment details, and reason for refund request
3. Provide supporting documentation if applicable
4. Specify your preferred refund method

6.2 Processing Timeline

• Refund requests will be acknowledged within 2 business days
• Evaluation and decision will be made within 5-7 business days
• Approved refunds will be processed within 14 days of approval
• Refunds will be issued to the original payment method

6.3 Refund Method

Refunds will be issued using the same payment method used for the original purchase. If the original payment method is no longer available, alternative arrangements may be made:

• Bank transfer (within the UK)
• Check payment (may take additional processing time)

6.4 Transaction Fees

Please note that payment processing fees charged by payment providers are non-refundable. Additionally, if your financial institution charges currency conversion or international transaction fees, these are your responsibility.

7. Transfers and Deferrals

7.1 Course Transfers

As an alternative to refunds, you may request to transfer your enrollment to a different course or future session:

• Transfers may be requested up to 7 days before course start date
• One free transfer is permitted per enrollment
• Additional transfers may incur an administrative fee of £25
• Transfers subject to availability in alternative courses

7.2 Deferrals

You may request to defer your enrollment to a future offering of the same course:

• Deferrals must be requested at least 7 days before course start date
• Deferred enrollment must be used within 12 months
• One deferral permitted per enrollment without additional fee
• Price protection: You will not be charged price increases for deferred enrollment

8. Course Cancellations by SpeakCraft Academy

8.1 Our Right to Cancel

We reserve the right to cancel or reschedule courses due to:

• Insufficient enrollment numbers
• Instructor unavailability
• Facility issues
• Force majeure events

8.2 Notification

If we cancel a course, we will:

• Notify you as soon as possible, preferably at least 14 days in advance
• Offer a full refund or transfer to an alternative course/date
• Provide multiple contact attempts via email and phone

8.3 Your Options

If we cancel your course, you may choose to:

• Receive a full refund of all fees paid
• Transfer to an alternative course at no additional charge
• Receive a credit voucher with 10% bonus value for future services

9. Non-Refundable Items and Services

The following are non-refundable under any circumstances:

• Course materials and resources that have been accessed or downloaded
• Recorded sessions that have been viewed
• Administrative fees and processing charges
• Payment processing fees charged by third-party providers
• Promotional discounts or special offers (credit may not be provided for difference)
• Completed services or consultations

10. Quality Guarantee

10.1 Our Commitment

We are committed to delivering high-quality educational services. If you are not satisfied with the quality of instruction or course content, please contact us immediately so we can address your concerns.

10.2 Quality-Related Refund Requests

If you believe our services did not meet reasonable quality standards:

• Contact us within 7 days of the issue arising
• Provide specific details about quality concerns
• Allow us opportunity to remedy the situation
• Refund decisions based on quality concerns will be evaluated case-by-case

11. Disputed Charges and Chargebacks

11.1 Contact Us First

If you believe you have been incorrectly charged, please contact us directly before initiating a chargeback with your payment provider. We are committed to resolving billing issues promptly and fairly.

11.2 Chargeback Policy

• Initiating a chargeback may result in immediate suspension of services
• We will provide documentation to your payment provider regarding the transaction
• Fraudulent chargebacks may result in permanent ban from services
• We reserve the right to pursue recovery of losses resulting from invalid chargebacks

12. Modification of Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Effective Date." However, any changes will not affect refund requests for services purchased before the policy change unless required by law.

13. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer under UK law, including:

• Consumer Rights Act 2015
• Consumer Contracts Regulations 2013
• Other applicable consumer protection legislation

If you believe your consumer rights have been violated, you may contact Citizens Advice or your local Trading Standards office.

14. Complaints and Dispute Resolution

14.1 Internal Complaints Procedure

If you are dissatisfied with a refund decision:

1. Submit a written complaint to [email protected]
2. Include your original refund request and decision received
3. Explain why you believe the decision should be reconsidered
4. We will review and respond within 14 days

14.2 Alternative Dispute Resolution

If we cannot resolve your complaint internally, you may seek alternative dispute resolution through:

• Mediation services
• Small claims court (for eligible claim amounts)
• Consumer protection organizations

15. Special Circumstances and Exceptions

15.1 Pandemic or Public Health Emergency

In the event of pandemic or public health emergency affecting course delivery:

• We will transition to online delivery where possible
• Refund requests due to format change will be evaluated individually
• Deferrals to future in-person sessions will be offered when safe to resume

15.2 Technical Issues

If technical issues on our part prevent access to online services:

• We will work promptly to resolve issues
• Extended outages may result in partial refunds or session extensions
• Technical issues on your end (equipment, internet) do not qualify for refunds

16. Contact Information

For refund requests, questions, or concerns about this policy, please contact:

SpeakCraft Academy
Flat 29 Dave Run South Teagan
Birmingham, B37 7RA
United Kingdom
Company Registration: 20470619
Phone: +448060861844
Email: [email protected]

Our customer service team is available Monday-Friday, 9:00 AM - 6:00 PM GMT.

17. Acknowledgment

By enrolling in our courses or purchasing our services, you acknowledge that you have read, understood, and agree to this Refund Policy. If you do not agree with any part of this policy, please do not complete your purchase.